||Julianne Sansa holds a BSc. (Maths, Computer Science) and MSc. (Computer Science) from Makerere University. She is also a Cisco Certified Network Professional having acquired her training from the University of Central England, Birmingham, UK. Since 2001 she has worked with the Faculty of Computing and IT of Makerere University in various capacities, presently at the position of Assistant Lecturer. She is currently registered as a PhD student at the University of Groningen, in the Netherlands and her research interests are network quality-of-service and network protocols.