2A - Quality Service Management for NRENs

Together with high-speed connectivity, associative services offered by research and educational networks to their user base have become mission-critical and increasingly demand a qualitative and user-oriented service-management approach. This session will highlight some important aspects of service lifecycle & portfolio management (LCPM): identify and match user needs with an NREN’s service portfolio, stimulate adaptation and usage of services and the introduction of service level agreements for existing and new services.

Time: Tuesday, May 22 from 11:00 to 12:30
Location: Room A - 303
Chair: Koen Schelkens BELNET (B) (BE)
Presentations in this session
Title Speaker
User Research, Portfolio and Lifecycle Management Dennis Beckers
SURFnet
Stimulating the Adoption of NREN Services Maurice van den Akker
SURFnet
Delivering Quality Infrastructure: Going Beyond Technology Victor Reijs
HEAnet